> ## Documentation Index
> Fetch the complete documentation index at: https://docs.support.onclarity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign a ticket



## OpenAPI

````yaml /api-reference/support-openapi.json post /api/ticket/assign/v2
openapi: 3.1.0
info:
  title: Clarity Support API
  version: '1.0'
  description: Tickets, customers, messages, the knowledge base, and webhooks.
servers:
  - url: https://back.leap.onclarity.com
security:
  - organizationApiKey: []
tags:
  - name: AI service
    description: >-
      Hand a customer conversation to your Clarity AI agent from your own app or
      backend.
  - name: Messages
    description: Reply to customers on their ticket's channel and add private notes.
  - name: Customers
    description: Create, update, and look up customers and their custom attributes.
  - name: Tickets
    description: >-
      Change a ticket's status, assignee, category, and tags, and list the
      values they take.
  - name: Knowledge base
    description: Manage the articles your AI agents answer from.
  - name: Webhooks
    description: Subscribe your endpoints to events in your organization.
paths:
  /api/ticket/assign/v2:
    post:
      tags:
        - Tickets
      summary: Assign a ticket
      operationId: ApiTicketAssignV2UpdateAssignee
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketAssignSchema'
        required: true
      responses:
        '200':
          description: Request fulfilled, document follows
          headers: {}
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketUpdateAssigneePayload'
        '400':
          description: Bad request syntax or unsupported method
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KTSErrorResponse'
        '500':
          description: Server got itself in trouble
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KTSErrorResponse'
      deprecated: false
components:
  schemas:
    TicketAssignSchema:
      properties:
        ticket_id:
          type: integer
        team:
          oneOf:
            - $ref: '#/components/schemas/Assign'
            - type: 'null'
        agent:
          oneOf:
            - $ref: '#/components/schemas/Assign'
            - type: 'null'
        handoff_reason:
          oneOf:
            - type: string
            - type: 'null'
      type: object
      required:
        - ticket_id
      title: TicketAssignSchema
    TicketUpdateAssigneePayload:
      properties:
        created_at:
          type: string
          format: date-time
        internal_id:
          $ref: '#/components/schemas/AssignInternalIdResponse'
      type: object
      required:
        - created_at
        - internal_id
      title: TicketUpdateAssigneePayload
    KTSErrorResponse:
      properties:
        status:
          type: string
          default: error
        code:
          type: string
        message:
          oneOf:
            - type: string
            - type: 'null'
        extra:
          oneOf:
            - additionalProperties: {}
              type: object
            - items: {}
              type: array
            - type: 'null'
      type: object
      required:
        - code
      title: KTSErrorResponse
    Assign:
      properties:
        value:
          oneOf:
            - type: integer
            - type: 'null'
      type: object
      required: []
      title: Assign
    AssignInternalIdResponse:
      properties:
        team:
          oneOf:
            - type: string
            - type: 'null'
        agent:
          oneOf:
            - type: string
            - type: 'null'
      type: object
      required: []
      title: AssignInternalIdResponse
  securitySchemes:
    organizationApiKey:
      type: http
      scheme: bearer
      description: >-
        Your organization API key (it starts with `anek_org_`). The same key
        works on the Voice API and the Support API. See
        [Authentication](/authentication).

````

This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.