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POST
Send a customer message

Authorizations

Authorization
string
header
required

Your organization API key (it starts with anek_org_). The same key works on the Voice API and the Support API. See Authentication.

Body

application/json
customer_id
integer
required
ticket_id
integer
required
text
string
required
files
integer[]
ai_chat
boolean
default:false
message_type
enum<string> | null
Available options:
prompt,
recommendation
trigger_internal_id
string | null
suggested_actions
object[] | null
state
string | null

Response

Request fulfilled, document follows

created_at
string<date-time>
required
internal_id
string
required
files
AttachmentFileResponse · object[]