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POST
Send a message on a ticket

Authorizations

Authorization
string
header
required

Your organization API key (it starts with anek_org_). The same key works on the Voice API and the Support API. See Authentication.

Body

application/json
text
string
required
mode
enum<string>
required
Available options:
message,
private_note,
system_notification
ticket_id
integer
required
mentioned_agent_ids
integer[] | null
files
integer[]
widgets
(LinkWidget · object | SendMessageWidget · object | OptionWidget · object | CopyWidget · object | FormWidget · object | ApiCallWidget · object | DisplayWidget · object | HtmlWidget · object)[]
email_cc
string[] | null

Response

Request fulfilled, document follows

created_at
string<date-time>
required
internal_id
string
required
files
AttachmentFileResponse · object[]