curl --request GET \
  --url https://back.leap.onclarity.com/api/integration/ai_service/ticket/{ticket_id}/details \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://back.leap.onclarity.com/api/integration/ai_service/ticket/{ticket_id}/details"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://back.leap.onclarity.com/api/integration/ai_service/ticket/{ticket_id}/details', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "customer": {
    "id": 123,
    "first_name": "<string>",
    "organization_id": 123,
    "attributes": [
      {
        "key": "<string>",
        "value": "<string>"
      }
    ],
    "last_name": "<string>",
    "avatar_url": "<string>",
    "tags": [
      {
        "id": 123,
        "name": "<string>",
        "color": "<string>",
        "description": "<string>"
      }
    ],
    "custom_attributes": {},
    "gender": "<string>",
    "gender_source": "<string>",
    "merged_into_id": 123,
    "has_open_suggestion": false,
    "channels": [
      "whatsapp"
    ]
  },
  "ticket": {
    "id": 123,
    "conversation_id": 123,
    "status": {
      "id": 123,
      "organization_id": 123,
      "name": "<string>",
      "state": "open",
      "color": "<string>",
      "description": "<string>",
      "system_kind": "awaiting_customer"
    },
    "priority": {
      "id": 123,
      "organization_id": 123,
      "name": "<string>",
      "color": "<string>",
      "weight": 123
    },
    "is_archived": true,
    "category": {
      "id": 123,
      "organization_id": 123,
      "label": "<string>",
      "parent_id": 123
    },
    "custom_attributes": {}
  },
  "tags": [
    {
      "id": 123,
      "name": "<string>",
      "color": "<string>",
      "description": "<string>"
    }
  ],
  "events": [
    {
      "id": 123,
      "type": "message",
      "created_at": "2023-11-07T05:31:56Z",
      "ticket_id": 123,
      "conversation_id": 123,
      "payload": {
        "new_status_id": 123,
        "type": "status_change",
        "closed_by": "customer",
        "old_status_id": 123
      },
      "internal_id": "<string>",
      "status": "sending"
    }
  ],
  "team": {
    "id": 123,
    "name": "<string>",
    "avatar_url": "<string>"
  },
  "handoff_brief": {
    "reason": "",
    "summary": "",
    "key_facts": [
      {
        "label": "",
        "value": ""
      }
    ],
    "commitments": [
      "<string>"
    ],
    "open_question": "",
    "opening_line": "<string>",
    "language": "<string>",
    "caller_verified": "verified",
    "customer": {
      "name": "<string>",
      "phone": "<string>",
      "email": "<string>",
      "customer_id": "<string>"
    },
    "source": {
      "channel": "<string>",
      "agent_name": "<string>",
      "voice_conversation_id": "<string>",
      "ab_ticket_id": "<string>",
      "link": "<string>"
    }
  }
}

{
  "code": "<string>",
  "status": "error",
  "message": "<string>",
  "extra": {}
}

{
  "code": "<string>",
  "status": "error",
  "message": "<string>",
  "extra": {}
}